To get the most out of their investments, Durham said businesses should consider the following five factors when choosing any new software or technology solution:
A rich user experience
Business owners and employees often have to accomplish a wide range of tasks on the go or on short notice. You can use technology to make that experience smoother by implementing a software-as-a-service (SaaS) platform that offers an intuitive user interface across a range of devices based on consistency, simplicity and intelligence – one that aims to drive increased user productivity and streamline the tasks at hand.
Evolving capabilities
In the ever-changing workplace, it’s important to have technology that can evolve as quickly as your business. Cloud-based platforms are designed for scalability to meet growing customer demands. As a company grows and needs to add additional services from a technology vendor, the new features and functionality should be easily and seamlessly integrated with little to no disruption to the business owner. With cloud-based platforms, the vendor manages regular system updates, ensuring that the platform is running smoothly. That way, the business owner can stay focused on business goals rather than the system.
Accessibility
One of the major benefits of a SaaS platform is that users can access it from anywhere at any time. Not only does this make it easier for business owners to do what they need to when they need to, but it also allows them to grant secure access to employees and partners on their own devices. Additionally, mobile solutions enable business owners to manage their enterprises when on the go, while configurable desktops can help create easy-to-use actions and workflows for improved productivity.
Security
When it comes to a company’s financial data, employees’ personally identifiable information or other proprietary information, security is a top priority for business owners. Often, a company’s business information can be better protected in an SaaS solution than in traditional software. SaaS vendors take extra steps to keep their clients’ data protected, and they have access to top-rated data centers and technologies that most small and midsize business owners don’t.
Customer service
The vendor-client relationship can make or break the success of a SaaS platform. Your team will inevitably have questions about the tool during its implementation period as well as the day-to-day use of the system, so it’s always a good idea to research vendors’ service models to ensure live help will be available when you need it.
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